FAQ
Frequently Asked Questions:
About Múcura
Polymer clay is a durable and flexible material, however avoid bending them excessively as they may break if you put them to the test.
To clean your mucus, apply a little remover to a cotton pad and rub gently.
Keep the cloth bag and box to store them and avoid placing other types of accessories next to them as they could get scratched.
You can wet them and expose them to the sun but don't do it excessively.
Of course :)
We can customize the color of any of our designs or if you have a design in mind we can do it as long as it is assembled with our base shapes.
Write us on Instagram or Whatsapp and we will be happy to help you customize your pieces.
Shipping and Returns
Shipping:
Pieces are handmade to order, production time (6-10 days before shipping). When we ship your order you will receive a confirmation email with tracking information.
If you need your mucuras urgently or for a specific date, write to us on WhatsApp or Instagram and we will check times to be able to help you.
– Free shipping costs from 300,000
– 10,000 COP shipping to Bogotá
– 16,000 shipments to other cities
Return process:
We only accept returns of items that have been damaged during shipping. Please contact us via Instagram or WhatsApp within 24 hours of receipt so we can replace the item.
You must send us the defective part to our workshop located in Bogotá and we will take care of generating the new shipment at no cost.